FAQs (COVID-19)

Frequently Asked Questions

  1. What does "rescheduled to 2021" mean? Isn't that the same as a cancellation?  
    Sure, you could look at it that way. But we wanted to make it easy for people who had already bought tickets to keep them for next year.  And if you call something “cancelled” on our ticketing platform, that triggers the refund mechanism.  All 2020 tickets, whether bought online or in person, will be valid for the 2021 festival.

  2. Can’t you postpone the summer festival? 
    There are several reasons we cannot postpone.  The first is that our summer festival site is not available during any other weekend later in the festival season.  The second is that it takes more than a year to plan a single summer festival, and the festival itself is not a readily moveable feast:  it is like a village, with 1300 volunteers, hundreds of vendors, suppliers, and crews, all of whom have booked one weekend in July to help raise and run the festival.  And, third, there are already important community festivals that take place in the late summer and early fall that we want to support, so parking ourselves on or near their dates is not in keeping with our spirit of collaboration.  We also don’t know if restrictions on public gatherings will be lifted anytime soon, so the prudent course seems to be to reschedule.

  3. Does this mean the 2021 festival will feature the same artists, vendors, and workshop facilitators that were booked for 2020?  
    We would love to put on the same festival we had planned for this year, and that is what we are working toward, but a lot depends on the schedules of the people we selected. 

  4. What are the dates for next year?  
    July 23rd - 25th, 2021

  5. Will I be able to volunteer in 2021, if I was accepted to volunteer in 2020?  
    Yes, please visit the Volunteer page on our website for more FAQs.

  6. Can I get a refund?  
    Yes. All refund requests must be received by May 30th.  If you bought tickets online, you should have received an email with instructions from Hillside Festival with the subject line, "A Message to Hillside Festival Attendees." If not, please check your spam folder or email us at [email protected]  If you bought at the festival merch tent (summer 2019) or at the Hillside office, you will need to return the hard copy tickets in person or by mail. For those who purchased hard tickets at the summer festival 2019:  We will honour those tickets for next year, so please store them in a safe place!  If you wish to have these tickets refunded, (a) you may wait until our office (341 Woolwich St. in Guelph) re-opens and come in person for your refund; or (b) mail in your tickets and we will issue you a refund.  If you wish the refund by e-transfer or by cheque, please make clear which option you would like and supply the right coordinates (email address or mailing address).   If you purchased your tickets at The Bookshelf in Guelph, you will need to get your refund there.  

  7. What should I do about the campsite I booked at Guelph Lake?  The Grand River Conservation Authority has a page on their website that answers this question and many others.

  8. How can I support Hillside?  
    Thank you for asking!  We need you now more than ever.  An easy way to support our organization is to keep your tickets and join us for the next summer festival when this crisis is over.  You can also support us with a donation. We are a registered charity so you will receive a tax receipt along with our sincere gratitude!  We will list you as a donor on our website and in our program materials.  Please visit our donation page for options.